Legal

Refund and refill policy

Last updated September 26, 2026

This policy explains when money goes back to your wallet and when you can ask for a refill. It is part of our Terms of service.

Automatic refunds

Canceled orders. If an order is canceled, by you or by the supplier, whatever wasn't delivered is refunded to your wallet balance.
Partial orders. If an order ends up partial, the undelivered part is refunded to your balance, in proportion to what was not delivered.
Failed orders. If an order can't be placed with the supplier, the full charge is refunded.

These refunds happen automatically, usually within a few minutes of the status change. You'll see them in your Orders page under Refunded, and in your balance.

Refills

Some services come with a refill period, shown on the service as, for example, "30-day refill". If part of what was delivered drops during that period, you can request a refill from your Orders page. A refill tops the count back up to what was delivered; it isn't a refund.

The refill period starts when the order completes.
The Refill button shows only for completed orders on services with refill, while the period is running. Only one refill can be in progress per order at a time.
Refills are not available if the link or username changed, the account or post went private or was removed, or the same link was also ordered elsewhere at the same time.
Services marked "No refill" are not refilled or refunded for drops.

Wallet balance

Balance is credit for orders on this site. We don't normally pay it out as cash. We do refund top-ups back to you in these cases:

You were charged twice, or charged without the top-up reaching your balance, and it can't be credited.
We close your account for a reason other than a breach of the Terms.
The law requires it.

Commission earned through the referral program and tier bonuses are credit only and are not paid out as cash.

Top-up problems

If you paid and your balance didn't update within 30 minutes, email support@smmshiro.com with your account email, the amount and the reference number from your GCash, Maya or bank app. We check every payment against PayMongo's records.

Chargebacks

If you dispute a payment with your bank or wallet provider instead of contacting us, we may suspend the account while the dispute is open and deduct the disputed amount from its balance.