Legal

Terms of service

Last updated September 26, 2026

These terms are an agreement between you and SMM Shiro ("we", "us"), the operator of smmshiro.com. By creating an account, topping up or placing an order you agree to them, and to our Refund and refill policy and Privacy policy. If you don't agree, don't use the site.

1. What we sell

SMM Shiro is a social media marketing (SMM) panel. We resell engagement services, such as followers, likes, views, comments and members, for platforms including TikTok, Facebook, Instagram, YouTube, Telegram and X. Services are delivered by third-party suppliers. We are not affiliated with, endorsed by or sponsored by any of these platforms.

Each service shows its quality label, usual start time, speed, drop risk and refill terms before you order. These are our best description of the service, not a promise of a particular outcome. We do not guarantee more reach, sales, monetization, verification or any other result from an order.

2. Your account

You must be at least 18, or have a parent or guardian's permission to use the site.
Keep your password private. You are responsible for everything done with your account and your API key.
One person may hold more than one account only if they don't use them to abuse promotions or the referral program.
We never ask for the password of your social media accounts. Anyone who does is not us.

3. Wallet and top-ups

Orders are paid from your wallet balance, in Philippine pesos. You add balance by topping up with QR Ph through PayMongo's checkout. Top-ups are from ₱100 to ₱50,000.
A top-up checkout stays open for 30 minutes. You can cancel it before you pay. If a payment still goes through after a checkout has expired or been canceled, we credit it to your balance.
New accounts get one free trial order, on the service and up to the amount we show in the welcome guide. It's one per person and one per link: accounts made to collect it again may be closed. Free credit we give can only be used for orders and can't be refunded or withdrawn.
Your balance is credit for use on this site. It is not a deposit or e-money account, earns no interest and cannot be transferred to another account. See the Refund and refill policy for when it can be refunded.

4. Placing orders

The price you see when you order is the price you pay. Prices can change at any time, but never for an order you've already placed.
Give a correct, public link. The profile, post or video must stay public, and the link and username must not change, until the order completes. If they do, the order may complete without full delivery and without a refund for the missed part.
Don't run two orders for the same service type on the same link at the same time, whether here or on another panel. The counts get mixed and we cannot tell which order delivered what, so such orders are not eligible for refunds or refills of the overlap.
Orders can't be edited after they are placed. Some services can be canceled while pending or in progress; the button shows only where the supplier allows it, and a cancel request can be declined.
Social platforms remove engagement from time to time. Drops after delivery are covered only by a service's refill period.

5. What you may not do

Don't order for content that is illegal, sexual content involving minors, content promoting violence, hate, scams or gambling that is illegal in the Philippines, or content you don't have the right to promote. Don't use the site to harass anyone, to manipulate elections or public health information, or to break the law. Don't attack, overload, scrape or reverse-engineer the site outside the documented API. You are responsible for making sure your use of our services complies with the terms of the platforms you order for.

6. Reseller API

You may resell our services through the API. You are responsible for your own customers, and they have no agreement with us. Keep your API key secret. We may limit request rates, and we may revoke a key that is abused.

7. Referral program

When someone creates an account through your referral link, you earn 5% of each top-up they complete (6% as Pro, 7% as Elite), added to your wallet balance as credit. Referring yourself or your own other accounts is not allowed. We may withhold or reverse commissions that come from fraud, chargebacks, or abuse, and we may change the rate or end the program; commissions already credited stay yours.

8. Customer tiers

Every account starts as Member. You become Pro once you've spent ₱10,000 on orders placed on the website, and Elite at ₱25,000. Spending counts what you were charged minus refunds. Orders through the reseller API don't count.
Pro gets 3% off and Elite 5% off every order placed on the website, including mass orders. The discount doesn't apply to reseller API orders.
Elite also gets a 2% bonus, added to the balance as credit, on each top-up of ₱1,000 or more.
Once reached, a tier is yours to keep. We may change the tiers and their benefits in the future; a change never takes away a tier you've already reached, and never changes the price of an order already placed.

9. Suspension and closing

We may suspend or close an account that breaks these terms, is used for fraud, or puts the site or its suppliers at risk. If we close an account for any other reason, we refund its remaining balance. You can close your account at any time by emailing us.

10. Liability

The site and the services are provided as they are. To the extent the law allows, we are not liable for indirect losses, such as lost profits or a platform suspending your account, and our total liability for any claim is limited to the amount you paid for the order it concerns. Nothing in these terms limits rights you have under Philippine consumer law that cannot be waived.

11. Changes and law

We may update these terms. The date above shows the latest version, and the version in force when you place an order applies to that order. These terms are governed by the laws of the Republic of the Philippines. We will try to settle any dispute with you directly first; write to support@smmshiro.com.